I'm not happy with my Upstart U. subscription. Can I get a refund?

For free 7 Day Trial memberships: At the end of your 7-day free trial, you will be automatically upgraded to a paid, Monthly Unlimited subscription plan. You can avoid the upgrade by following the directions below. You may cancel your subscription at any time. If you do not want to upgrade, you must cancel your subscription before the renewal date. You are responsible for taking this action before your next renewal payment. For more information on your upgraded subscription, read the description below “For monthly memberships.”

For monthly memberships: You may cancel your subscription at any time. If you do not want to renew, you must cancel your subscription before the renewal date. You are responsible for taking this action before your next renewal payment. We offer a 30-day refund policy on monthly memberships. If after 30 days (your first month), you decide you are not 100% satisfied with what you are receiving through Upstart University, you may request a full refund. After 30 days, no refunds will be issued, though you may still cancel at any time. The monthly membership has automatic recurring payments. You are responsible for the full subscription fee in the monthly billing cycle in which you cancel. Once your account has been billed, all sales are final and there will be no refunds.

For annual memberships: This membership automatically renews after 1 year from the date of purchase. You may cancel your subscription at any time. If you do not want to renew, you must cancel your subscription before the renewal date. You are responsible for taking this action before your next renewal payment. Unfortunately, all annual membership sales are final and there will be no refunds.

For downloadable products & webinars: If you are not 100% satisfied with what you have received, please contact us for a remedy to the situation. Refunds will only be issued in certain situations at the discretion of the Upstart University staff member. Refunds will not be issued after more than 30 days from the date of purchase of these items.