FAQs and Documentation

I'm not happy with my Upstart U. subscription. Can I get a refund?

Our refund policy is different for different membership levels.

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Written by Halle Brake
Updated over a week ago

How do I cancel my subscription?

There are a few ways to cancel your subscription.

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Written by Halle Brake
Updated over a week ago

I keep getting payment failure notifications. How do I fix this?

Your bank may require you to verify the source (Upstart U) with your bank.

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Written by Halle Brake
Updated over a week ago

How do I submit an assignment from my Iphone or Ipad?

Unfortunately, we are incapable of receiving documents from iOS devices.

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Written by Halle Brake
Updated over a week ago

How long do I have to subscribe to finish Upstart U?

We are always adding new material so there is no definitive end date.

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Written by Halle Brake
Updated over a week ago

At what time do I have to attend class?/Do I have to complete classes in a certain timeframe?

There is no specific time, you complete classes at your own pace.

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Written by Halle Brake
Updated over a week ago

How do I get and print my certificate?

Once you pass the course's final quiz with 80% you can print the certificate.

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Written by Halle Brake
Updated over a week ago

Something isn't working right. Who do I contact?

If something isn't working right, contact us so we can get it fixed for you.

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Written by Halle Brake
Updated over a week ago

I want to teach an Upstart U course!

We love to work with experienced individuals!

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Written by Halle Brake
Updated over a week ago

When will a new course be available?

We try to produce a new course every month.

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Written by Halle Brake
Updated over a week ago

I can't proceed to the next topic, quiz, or lesson. What gives?

You either have to pass the associated quiz or hit “Next topic ->” or “Next lesson ->” button

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Written by Halle Brake
Updated over a week ago

Will I automatically be charged every month?

Yes, monthly subscriptions are automatically billed.

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Written by Halle Brake
Updated over a week ago